Privacy Policy

1. Information we collect

When you request a cash offer through our website, we may collect your property address, name, phone number, email address, property condition, timeline, occupancy status, and reason for selling. We also collect standard technical data such as your IP address, browser type, and referring page to help prevent fraud and improve the site.

2. How we use your information

We use the information you provide to:

• Prepare and deliver a fair, no-obligation cash offer for your home.
• Contact you by phone, text, or email about your offer or questions.
• Coordinate with title companies, attorneys, or contractors as needed for the sale.
• Improve our website, marketing, and customer experience.
• Comply with legal obligations and prevent fraud.

3. Text messaging and SMS consent

By submitting your phone number on our website, you consent to receive text messages from Solid Home Buyer (YOUR ECOM PROS LLC) regarding your property, offer, and related follow-up. Message frequency varies based on your request and may include appointment reminders, offer updates, and general follow-up.

Opt out: You can opt out of SMS messages at any time by replying STOP, UNSUBSCRIBE, or QUIT to any message. After opting out, you will receive a final confirmation and no further promotional texts.

Help: Reply HELP for assistance or contact us at Contact@solidhomebuyer.com.

Carriers: Message and data rates may apply. Delivery is not guaranteed and depends on your carrier's service. Carriers are not liable for delayed or undelivered messages.

We do not share or sell your phone number or SMS consent to third parties for marketing purposes. Your consent to receive texts is not a condition of purchasing any property or service.

4. Information sharing

We do not sell your personal information. We only share it with trusted service providers who help us process your offer or close your transaction, such as title companies, escrow officers, contractors, or legal professionals. All service providers are contractually required to keep your information confidential and use it only for the purpose we request.

5. Cookies and tracking

Our website may use cookies and similar technologies to understand how visitors use the site, improve functionality, and measure advertising performance. You can disable cookies in your browser settings, but some features may not work as intended.

6. Data security

We use commercially reasonable security measures to protect your information from unauthorized access, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of data transmitted to or from our site.

7. Your choices

You may request to access, update, or delete your personal information by emailing us at Contact@solidhomebuyer.com. We will respond within a reasonable timeframe and comply with applicable laws.

8. Children's privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

9. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review it periodically.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: Contact@solidhomebuyer.com
• Phone: (951) 790-9136
• Mail: YOUR ECOM PROS LLC, 22471 Aspan Street, Suite 290, Lake Forest, CA 92630